Thank you for using SB Connect to report issues and request City services.
Please note that service requests are reviewed during regular City business hours only:9:00 a.m. to 5:00 p.m., Monday–Thursday, and alternate Fridays.
Response Times: Submissions made outside of business hours, on weekends, holidays, or on closed Fridays will be reviewed on the next business day. Most requests follow a standard 2‑business‑day response window.
Only non‑emergency requests should be submitted through this platform.
Do not use SB Connect if you are experiencing an emergency or a situation requiring immediate attention.
Call 911 for ALL emergencies.
Examples of emergencies include (but are not limited to):
* Immediate threats to life, health, or safety,
* Active fire, flooding, or hazardous conditions,
* Outages creating unsafe conditions, and
* Police, Fire, or Harbor Patrol emergencies.